Shipping Policy-MOBISSIMA

Ⅰ. Scope of Service

This platform currently offers services within Australia, covering metropolitan areas, most regions, and certain island areas.
Delivery may not be available in remote or hard-to-reach locations (e.g., parts of Western Australia, Northern Territory, or remote postal code areas).
If you're uncertain whether your address is within the service range, please contact our customer support team before placing your order.

Ⅱ. Shipping Fees and Pricing

Orders with a total amount equal to or exceeding AUD 137.80 qualify for free shipping.
For orders with a total amount below AUD 137.80, a flat shipping fee of AUD 8.22 applies.
All prices include a 10% Goods and Services Tax (GST) for Australia.
We use DDP (Delivered Duty Paid) shipping, meaning the total price shown on the website includes all relevant duties and taxes, with no extra charges upon receipt.

Ⅲ. Order Processing and Delivery Times

Order processing:
- Orders paid before 6:00 PM (AEST) will begin processing the same day.
- Orders paid after 6:00 PM (AEST) will be processed the next day.
- If the payment is made on weekends or holidays, processing will be delayed until the next business day.
Shipping time: Orders will ship within 3 business days after processing.
Estimated delivery time: Delivery is expected within 6-15 business days, depending on customs, weather, and transportation factors.
Shipping carriers: DHL, FedEx, and UPS, all offer full tracking services.
In case of any delays, we will notify you via email.

Ⅳ. Order Tracking

After shipment, you will receive a confirmation email with:
- Your order number
- Carrier name
- Tracking link
You can use the tracking feature at any time to check the shipment status and expected delivery date.

Ⅴ. Delivery Issues and Damaged Items

Inspect your package immediately upon receipt.
If you find any of the following, please take clear photos and contact our customer support team within 48 hours:
- Lost package or incorrect delivery
- Severe package damage
- Damaged or defective items
After review, we will assess the situation and provide either a replacement or refund as necessary.
Any additional return fees caused by incorrect delivery details or contact information provided by the customer will be borne by the customer.

Ⅵ. Order Modifications and Cancellations

Before shipment: You can request order modifications or cancellations within 72 hours of placing the order by contacting our customer support.
After shipment: Orders cannot be modified or canceled once shipped.

Please refer to our Return, Refund, and Exchange Policy for after-sales support options.

Ⅶ. Contact Us

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