About Us

Ⅰ. Our Core Principles

Price Transparency
- Product prices are determined by the information shown on the product and checkout pages.
- We aim to present cost breakdowns clearly to minimize potential misunderstandings.
Practical Aesthetics: In the selection and design of products, we consider aesthetics, functionality, and everyday usability.
Convenient Shopping Experience: Clear product categories and an intuitive page layout help customers efficiently find the right products.

Ⅱ. Pricing and Shipping Information

Product prices are confirmed on the checkout page.
Shipping and Delivery
- Partners: DHL, FedEx, UPS with full tracking.
- Large furniture items are stability tested and packed with protective packaging.
Taxes and Fees: DDP (Delivered Duty Paid) delivery model; all prices include Australian Goods and Services Tax (GST) and duties, with no extra charges.
Estimated Delivery Time: Delivery time may vary due to logistics, weather, or other uncontrollable factors.

Ⅲ. Customer Rights

In accordance with platform policies and Australian Consumer Law, customers have the right to request a return, refund, or exchange.
If issues arise with products during use, we will provide reasonable after-sales solutions based on the situation.
Customer support is available during business hours, and response times vary depending on the type of inquiry.

Ⅳ. Privacy and Data Protection

This website uses encryption technology (TLS/SSL) to reduce the risk of data transmission.
Personal information collection and use comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information is primarily used for order processing, customer support, and platform operations.
For more details, please refer to our Privacy Policy and Cookie Policy.

Ⅴ. Contact Information

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