Service Policy

Ⅰ. Scope of Application

This platform is intended for use within Australia, covering major metropolitan areas, most regions, and some island areas, depending on logistics availability.
The scope of services may be adjusted due to operational or compliance reasons.
Orders from areas outside the service range may not be processed.

Ⅱ. Account Registration and Security

When registering an account or placing an order, you must provide accurate and up-to-date information.
You are responsible for protecting your account and login details.
Any risks arising from actions such as information leakage or device loss are at your own expense.
If service interruptions occur due to system maintenance, technical issues, natural disasters, or other uncontrollable factors, we will take reasonable steps to restore services. However, we are not responsible for any indirect effects caused by such interruptions.

Ⅲ. Privacy and Data Protection

We may collect personal information such as your name, contact details, shipping address, order information, payment identifiers, and browsing history.
This information is primarily used for order processing, shipping, customer support, platform operations, and legal notifications.
All personal information processing complies with the Privacy Act 1988 and Australian Privacy Principles (APPs).
We may use cookies and similar technologies to improve user experience and platform functionality. You can manage these settings via your browser.
The platform is not intended for users under 18 years of age. If such information is found, reasonable steps will be taken to delete or anonymize it.
For further details, please refer to our Privacy Policy and Cookie Policy.

Ⅳ. Product Information

We make reasonable efforts to ensure the accuracy of product descriptions, images, specifications, and prices.
Due to variations in production batches or manufacturing processes, color, size, or packaging may differ slightly, which is not considered a defect.

Ⅴ. Pricing, Taxes, and Other Fees

All prices include Australian Goods and Services Tax (GST) and customs duties.
We use a DDP (Delivered Duty Paid) shipping policy, meaning all fees are included in the price, with no additional payment required upon receipt.
Any import fees, shipping costs, or additional charges will be clearly displayed on the order page.

Ⅵ. Orders and Payments

Once payment is completed, the order will enter the processing and shipping stages.
Accepted payment methods include Visa and MasterCard.
Payment transactions use encrypted technology to minimize security risks.
In reasonable circumstances, such as suspected errors or unusual activity, we reserve the right to decline or cancel an order.

Ⅶ. Shipping and Delivery

Shipping methods, delivery times, and fees depend on the details of the order and the shipping address.
Actual delivery time may be affected by factors such as the carrier, weather conditions, traffic, or other uncontrollable events.
Additional charges due to incorrect delivery details provided by the customer will be borne by the customer.
For more details, please refer to our Shipping Policy.

Ⅷ. Order Cancellations, Returns, and Exchanges

You may be able to cancel your order before it is processed or shipped.
Once the order is shipped, it cannot be canceled, but you may request a return after receiving the product.
Refunds will be processed within 3 business days and will be returned to the original payment method. The funds should be credited within 10–15 business days.
For further details, please refer to our O rder Cancellation Policy and Return, Refund, and E xchange Policy.

Ⅸ. Acceptable Use

You agree to use the platform only for lawful purposes.
Fraud, infringement of third-party rights, or interference with platform operations are prohibited.
If your actions result in loss or damage to the platform or third parties, you will be held responsible for the consequences.

Ⅹ. Intellectual Property and Liability Limitations

All content on the platform, including text, images, logos, trademarks, and other materials, is protected by applicable intellectual property laws.
Unauthorized copying, distribution, or commercial use will constitute an infringement.
To the extent permitted by law, we assume reasonable liability for indirect losses or damages caused by factors outside our control.
These terms are governed by Australian law.
In case of a dispute, both parties should attempt to resolve it through good-faith negotiations. If negotiations fail, the dispute may be submitted to a court with jurisdiction in Australia.

Ⅺ. Contact Information

Ⅻ. Policy Updates

This service agreement is effective from the date of publication.
We may update this policy from time to time due to legal, operational, or technological changes.
Updates will be published on this page or communicated to you through reasonable means. We recommend reviewing this policy regularly.

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