Order Cancellation Policy

Ⅰ. Scope of Policy

Ⅱ. Conditions for Order Cancellation

Orders can be cancelled within 72 hours of payment, provided the order has not been shipped.
Once an order is in the shipping process, it is considered dispatched, and cancellations will not be accepted.
Cancellations are only allowed if the order has not been processed or shipped.

Ⅲ. Non-Cancelable Orders

Orders that have been shipped or handed over to the shipping carrier cannot be cancelled.
If the shipping information provided by the customer is incorrect, causing delivery failure, cancellation is not possible.
Even if the order is shipped, you can still request after-sales support for returns or refunds once the item is received, as per our Return, Refund, and Exchange Policy.

Ⅳ. How to Submit a Cancellation Request

To cancel an order, contact our customer support team using one of the following methods:
- Contact number: +1(850) 241-8667
- Email: contact@mobissima.com
When submitting a cancellation request, please provide the following information:
- Order number
- Proof of payment (e.g., screenshot or receipt)
- A brief reason for the cancellation request

Ⅴ. Review and Refund Process

Upon receiving complete information, we will review the request within 3 business days and notify you of the outcome via email.
Refunds typically apply only to orders that have not been shipped, or in certain cases, if the item is successfully intercepted or returned.
Approved refunds will be processed back to the original payment method (e.g., Visa or MasterCard).
Refund processing and bank deposit times may vary depending on your bank or payment provider.
If you do not receive a refund within a reasonable period, we recommend contacting your bank or reaching out to our customer support team for further assistance.

Ⅵ. Data Protection and Privacy

Any personal information collected during the cancellation process is handled in accordance with Australian privacy laws, including the 1988 Privacy Act and Australian Privacy Principles (APPs).
The collected data is used only for order cancellations and after-sales management.
If you wish to access, correct, or delete your personal information, please contact our customer support team.

Ⅶ. Contact Information

Ⅷ. Policy Updates

We handle order cancellation requests in line with applicable Australian laws and our policy, taking a fair and reasonable approach while continuously improving the overall customer experience.

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